Service Client
Contact
We are here to help with your order, your account, or anything else.
Customer Service Center
Our customer service team is available by phone and live chat from 6:00 AM to 10:00 PM Eastern Time, seven days a week.
- US Toll Free 1-833-910-0971
- Email care@novacarte.org
- Hours 6:00 AM – 10:00 PM ET
24-Hour Order Management
Our automated order management system is available around the clock. Log in anytime to:
- Check the status of an existing order
- Modify shipping details or delivery instructions
- Cancel an order before it enters fulfillment
- Request a return or exchange authorization
Press & Partnerships
For press inquiries, wholesale, and collaboration proposals, please reach out directly to our partnerships team.
Visit Us
Our Paris atelier is open by appointment. We welcome visitors to experience the collection in person.
- Address 12 Rue de la Roquette, 75011 Paris
- Hours By appointment only